Things You Should Know Before the Worst Happens
No one plans to get into an accident, but it’s important to know what your policy covers in case you have file a car accident injury claim or any other insurance claim. Read through your policy so you always know where you stand. Know how much liability coverage you have and if you have collision and comprehensive coverage. If you notice any coverage you want that isn’t included in your plan, contact your insurance company to get it added to your policy. Reading over your policy can also inform you on how to best file an auto insurance claim with your insurer if you cannot proceed with traditional methods.
After the Accident
In short, pull over and park away from traffic if possible, check yourself and others involved in the accident for injuries, call the police to report the accident, and exchange insurance information with the people involved with the collision. Also, take pictures of the accident scene if you are able, write down license plate numbers of all vehicles involved in the collision, and write down the names and contact information of any witnesses.
Contact Your Insurance Company
Regardless of whoever caused the accident, you should call your insurance company as soon as possible to report the accident and file a claim. There should be a national or local phone number on your insurance card that you can call. When you speak with your insurance representative, ask if there are any particular forms you need to fill out or other information they need in order to swiftly process auto accident claims. Knowing what information you’ll need to obtain, usually items such as repair bills and the police report, will save you from making follow-up phone calls later on.
Take Your Car to a Repair Shop
While most state laws prohibit insurance companies from favoring specific auto body repair shops, many will provide you a list of local shops that are backed by repair and labor guarantees. Ultimately, you will be the one to choose which repair shop will fix your car. Make sure you know what your settlement amounts are before signing off on an estimate for repairs. You don’t want to end up paying beyond your policy’s limit if you can help it. Keep and make copies of all paperwork.
Cooperate With Your Insurer
Depending on the severity of the accident, you may be required to give your insurer additional information. They may call the repair shop to discuss the estimate for repairs or send an insurance adjuster to inspect the car. You may need to send copies of any legal papers or settlement offers you receive in relation to the accident. This can help your insurer defend you if you are sued as a result of the accident. It may seem like a hassle, but it is all in the interest of providing you the protection you purchased.
Keep Records of All Related Expenses
If you get a car estimate, hospital bill, a bill for a rental car, or any other expense related to your car accident, you need to be able to show proof of it to your insurance company. Keep any and all receipts or paperwork that indicates how much you paid or need to pay. You should also write down and report anything that could be considered lost wages. This can help you get reimbursed properly for these expenses.
Keep and Store Copies of Paperwork
This has been mentioned previously multiple times, but it bears repeating. It is important to keep any and all paperwork related to your accident in order for your insurance provider to refer to it when filing your car insurance claim. Keep the originals and make copies of any forms, bills, or other items related to your accident. You should also consider keeping your records organized in a file and kept in a safe place in your home.
If You’re Dissatisfied, Talk to Your Insurance Agent
If your claim has been processed and you aren’t satisfied with your payout, don’t be afraid to talk things over with your insurance provider. You can both review what was outlined in your policy agreement and see if there was any information that was overlooked or forgot to provide. It could also be an opportunity to update your insurance policy to include certain coverages that weren’t available to you in this instance.
Insurance Terms Dictionary
Agent: In insurance, the person authorized to represent the insurer in negotiating, servicing, or effecting insurance policies.
Applicant: The party applying for an insurance policy.
Application: A printed form developed by an insurer that includes questions about the prospective insured and the desired insurance coverage and limits.
Auto Collision Coverage: Optional auto insurance which pays for damage to your car caused by collision with another car or object, or by rolling the car over. Frequently required if you have a car loan.
Auto Comprehensive Physical Damage Coverage: Optional auto insurance which pays for damage to your auto caused by things other than collision or rolling the car over, such as fire, theft, vandalism, flood or hail. Frequently required if you have a car loan.
Bodily Injury Liability Coverage: Pays when an insured person is legally liable for bodily injury or death caused by your vehicle or your operation of most non-owned vehicles. This coverage also pays for your legal defense if you are sued.
Claim: A person's request for payment from an insurer for a loss covered by the insurance policy.
Collision Coverage: Pays for loss to your covered vehicle when it collides with another object or overturns. We will also pay for a collision loss to any non-owned vehicle, or to a vehicle you have rented other than a vehicle rented for use in connection with your business or employment, while that vehicle is in your custody, or while you are operating it.
Comprehensive Coverage: Pays for loss or damage to your covered vehicle caused by any event other than collision. This includes damages due to events such as fire, theft, windstorm, flood, and vandalism. We will also pay transportation and loss of use expenses under this coverage if your motor vehicle is stolen.
Conditions: The part of your insurance policy that states the obligations of the person insured and those of the insurance company.
Continuously Insured: Insurance coverage was in effect from an insurer or more than one insurer at all times, without a break or lapse in coverage for any reason.
Contract: A legally enforceable agreement between two or more parties.
Declarations Page: The report from your insurance company listing:
the types of coverage you have elected;
the limit for each coverage;
the cost for each coverage;
the specified vehicles covered by the policy;
the types of coverage for each vehicle covered by the policy; and other information applicable to the policy.
Deductibles: The portion of the loss that the policyholder agrees to pay out of pocket, before the insurance company pays the amount they are obligated to cover. For example, if the covered claim is $1000 and your deductible is $250, you pay $250 and your company will pay $750. Deductibles help to keep insurance rates reasonable. Raising the amount of the deductible lowers the cost of insurance.
Depreciation: Reduction in the value of property due to age and use.
Endorsement: Attachment or addendum to an insurance policy; an endorsement changes the contract's original terms.
Garaging Location: The ZIP code where your vehicle is parked when not in use and usually corresponds to your primary residence.
Insurance Company: An organization that has been chartered by a governmental entity to transact the business of insurance.
Insured: The person whose insurable interest is protected under an insurance policy.
Insurer: See Insurance Company.
Lapse: Termination of a policy due to nonpayment of premiums.
Liability: A legal obligation to compensate a person harmed by another's acts or omissions.
Liability Coverage: Insurance that provides compensation for a harm or wrong to a third party for which an insured is legally obligated to pay.
Life Insurance: Insurance that pays a specified sum of money to designated beneficiaries if the insured person dies during the policy term.
Limits: The most we will pay for a specific insurance coverage. You may choose the limit which meets your needs. Most states have laws that specify the minimum limits you must purchase.
Loss: A claim either paid or payable due to the insurer's policy obligations.
Medical Payments Coverage: Medical and funeral expense coverage for bodily injuries sustained from or while occupying an insured vehicle, regardless of the insured's negligence.
Named Insured: The first person in whose name the insurance policy is issued.
Negligence: Failure to use a generally acceptable level of care and caution.
No-fault Insurance: A system of compensation enacted by law in many states under which indemnification is made by the insured's own insurance company regardless of who is at fault. Details of this system vary significantly from state to state.
Occasional Driver: The person who is not the primary or principal driver of the vehicle.
Peril: The cause of loss or damage.
Personal Property Insurance: Protects against the loss of, or damage to property other than real property (real estate) caused by specific perils.
Policy Expiration Date: The date when your current insurance policy expires. This date can be found on your current policy, Declaration (or "DEC") page, insurance identification card or recent cancellation notice. This date is not to be confused with the date of your next payment or when your renewal payment is due.
Policy Term: The length of time that the policy is in force. Usually 6 months or a year.
Primary Residence: The place where you will reside for the majority of your policy term. If you are a homeowner who does not reside in the home you own, please choose the "rent" or "other" option.
Primary Use: What your vehicle is mainly used for:
To/From Work If you use your vehicle to commute to and from your work and/or school.
Business If your vehicle is used for one or all of the following:
used to make sales calls
used as vehicle for business trips to bank or post office, picking up supplies, going to different locations
owned or leased by a partnership or corporation that have a business listed as and additional interest on the car
Farm If your vehicle is used primarily on a farm, ranch or orchard
Pleasure No others apply
Policy: The written forms that make up the insurance contract between an insured and insurer. A policy includes the terms and conditions of the coverage, the perils insured or excluded, etc.
Policy Declarations: The part of the insurance contract that lists basic underwriting information, including the insured's name, address and description of insured locations as well as policy limits.
Policy Limits: The maximum amount an insured may collect or for which an insured is protected, under the terms of the policy.
Policyholder: The person who buys insurance.
Policyowner: An individual with an ownership interest in an insurance policy.
Policy Period: The amount of time an insurance contract or policy lasts.
Premium: The price for insurance coverage as described in the insurance policy for a specific period of time.
Principal Driver: The person who drives the car most often.
Proof of Loss: A sworn statement that usually must be furnished by the insured to an insurer before any loss under a policy may be paid.
Property Damage Liability Coverage: Pays when an insured person is legally liable for damage to the property of others caused by your vehicle or your operation of most non-owned vehicles. This coverage also pays for your legal defense costs if you are sued.
Reimbursement: The payment of an amount of money by an insurance policy for a covered loss that was initially paid by the insured or a third party.
Reinstatement: The process by which a insurance company puts back in force a policy that has lapsed or has been canceled for nonpayment of premium.
Riders: An addition to an insurance policy that becomes a part of the contract.
Risk: The possibility or chance of loss or injury.
Second Named Insured: The named insured or listed agent on a policy may request to designate any other person listed on the policy as a "second named insured". The second named insured has the same coverage under the policy as the named insured.
Settlement: An agreement between a claimant to an insurance policy and the insurance company regarding the amount and method of a claim or benefit payment.
Theft Limit (or Inside Policy Limits): The highest amount an insurance company will pay on certain items of personal property. For instance, some policies have a $5,000 limit for computers.
Underwriting: The process of reviewing applications for coverage. Applications that are accepted are then classified by the underwriter according to the type and degree of risk.
Uninsured Motorist Coverage: Coverage that pays for covered damage for bodily injury that an uninsured motorist is legally liable but unable to pay.
VIN: The vehicle identification number (VIN) on your vehicle. This number is usually found on the dashboard of your vehicle on the driver's side, and is usually listed on the vehicle registration and title. The VIN number is a combination of letters and numbers 17 characters in length that can be used to identify the make, model, and year of your car.